Make a claim

When you're moving overseas, you want to know that you are covered

  • 1 Contact our personal adviser team to help you find a doctor or specialist near you.
  • 2 Wherever possible we will organise payment directly to the provider, so you can focus on getting better.
  • 3 If you do pay for treatment, we’ll reimburse you within ten working days of receiving your approved claim form.

Contact us to connect with a qualified and recommended medical provider, wherever you are in the world, 24 hours, 7 days a week.

+44 (0) 1892 596 453 [email protected]

Useful contact details

Claims (International Health Insurance and Travel Insurance Extension)

+44 (0) 1892 596 453

(open 24 hours a day, 365 days a year)

[email protected]

Claims (International Health Insurance)

nib global health claims at AXA PPP International, Phillips House, Crescent Road, Tunbridge Wells, Kent TN1 2PL, United Kingdom

Claims (Travel Insurance Extension)

nib global health claims at Fulfilment Team, AXA Travel Insurance, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom

24 hour International Emergency Assistance

+44 (0) 1892 513 999

(open 24 hours a day, 365 days a year)

Purchase Enquiries

0800 642 456


nib nz limited, PO Box 91630, Victoria Street West, Auckland 1142, New Zealand